Systems Archivist, Hosting
Artefactual Systems Inc

Location: Remote
Compensation: $70,000 - $85,000

Artefactual Systems Inc. (https://www.artefactual.com/) provides archival management and digital preservation products and services to the cultural memory sector using open source software. We help to ensure that our international client base is able to care for the evidence of the past so that it can be trusted in the future. Though founded and still based in British Columbia, Canada, we have staff across Canada, the US, Spain, the UK, and El Salvador. We ground all our work in 4 core values:  openness, collaboration, sustainability, and trustworthiness.  

Artefactual values the diversity of the people it hires and serves. Our success is reliant on building teams that include people from different backgrounds and experiences who share their ideas and perspectives and participate openly in a collaborative, respectful, and supportive working environment. We are dedicated to hiring humans, not just a resume. We look for a diverse pool of applicants including those from historically marginalized groups. We invite you to apply even if you don't think you meet all the requirements listed below.  

Description and Duties: Summary

The Systems Archivist, Hosting, assists with the day-to-day needs of Artefactual's hosting services (primarily AtoM and Archivematica). They respond to inquiries that cannot be answered by support staff, and provide domain expertise in Artefactual's hosting team so that our customers' experience with our services continuously improves.

Job duties

Duty 1

• Responsible for addressing customer problems
• Responds to domain-specific customer support inquiries as part of the support escalation process
• Triage support questions to the Maintainers team when required
• Collaborate with Maintainers team on technical solutions to customer issues
• Proactively address common customer concerns by producing product-specific documentation and other resources

Duty 2

• Responsible for providing domain expertise to teammates and other Artefactual staff
• Provide domain expertise to help clarify and understand customer contexts, concerns and goals
• Works in the product team to ensure hosting products meet client needs
• Represent the customer and the domain while working with teammates and other Artefactual staff
• Assist the Maintainers by providing domain expertise when addressing support issues

Duty 3

• Responsible for continuous improvement in service delivery
• Monitor outstanding, ongoing, or recurring incidents
• Analyse incidents for trends or patterns that can be identified as problems
• Gather feedback from stakeholders to suggest solutions
• Liaise with other specialists to identify wider patterns
• Provide feedback to the Maintainers team to improve the software, and to teammates to improve the hosted products

Qualifications: Must have

• Archival domain knowledge with special interest in digital preservation and/or online access and description
• Ability to analyse issues or problems in a technical environment
• Excellent oral and written communication skills in English
• An interest in continuous improvement in service delivery
• At least 4 hours overlap with 8am-4pm Pacific Standard Time
• Legally able to work in Canada

Nice to have

• Experience with problem management and change management processes in an IT domain
• Experience working as a digital archivist or digital preservationist
• Experience in problem solving in a software-related domain
• Experience working with monitoring systems
• Experience with AtoM and/or Archivematica

How to Apply: Submit your covering letter and CV to jobs@artefactual.com

Application Webpage (URL: https://www.artefactual.com/jobs/

Application Deadline: Wednesday June 28, 2023