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Consultant Archivist, Lucidea Deadline: April 9, 2021 5:00 pm PDT

16 Mar 2021 2:09 PM | Anonymous member (Administrator)

Consultant Archivist 

Lucidea

Location: Richmond, BC

Compensation: Salary is negotiable and depends on experience

Lucidea is a global provider of content and information management software and services. Our products and services organize and deliver enterprise content, seamlessly integrate internal and external content sources and deploy business-critical information to corporate portals, intranets, extranets and the Web. Applications include content management, competitive intelligence, library, museum, archives and records management, and litigation support and knowledge management. Lucidea products are known for their flexibility and ease of use and deployment.

Description and Duties

     Project Management of a variety of Client and Internal Projects
     Scope new project requirements
     Conduct software training on-site, in-house or via web
     Work with sales team to deliver unique software solution demonstration
     Represent Lucidea at tradeshows and user group meetings
     Stay abreast of the Archive industry issues and Lucidea products
     Provide phone and e-mail support and assistance to resolve customer issues
     Check Support email frequently throughout the day
     Communicate with the R&D team, as necessary, to expedite issue resolution
     Manage difficult customers and customer expectations effectively and professionally
      Escalate issues to manager when needed

Qualifications

      Archivist qualifications preferred
      Knowledge of Lucidea products would be an advantage
      Work independently with limited direction and within a team
      Excellent communication, interpersonal and presentation skills
      Excellent ability to organize information with a strong attention to detail
      Excellent ability to analyze and solve problems, troubleshooting, deductive reasoning skills
       Ability to clearly document customer issues, status and resolution
       Training experience
       Commitment to customer service
       Travel to client sites as required (locally, nationally and internationally)

To apply, please email Emma Hathway: ehathway@lucidea.com



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